Franchising

Any franchisor operating a network where franchisees take bookings, bill customers, or manage memberships. Whether your franchisees run appointment-based services, classes, or subscriptions across multiple sites, this module adds the franchise layer (hierarchy, permissions, MSF, compliance) on top of the operational platform.

Yes. The Booking Engine, Billing Engine, and Membership modules work independently for non-franchise operators. The Franchising module adds the hierarchy, multi-level permissions, and MSF calculation layer on top. It is not required for single-operator or directly-managed multi-site businesses.

MSF (Management Service Fee) calculation is configurable per franchise agreement. You can set percentage of revenue, flat fee, tiered, or custom structures. The key difference is that the calculation uses the billing engine's actual operational payment data, not self-reported revenue figures from franchisees. Both sides see the same numbers.

Franchisors that operate their own sites alongside franchisees are fully supported. Directly operated sites are modelled as a special franchisee record owned by the franchisor. Fee calculations can skip or apply differently to these locations. The network dashboard includes them naturally without architectural workarounds.

Yes. Claims are scoped and assignable per franchisee. Different franchise agreements can result in different permission configurations. A franchisee running a single site might see a simpler view than one managing ten locations. The permissions model supports Site, Franchisee, and Franchisor scope levels with hierarchical resolution.

An explicit mode switch captures the context. The system records the action as a franchisor intervention in the audit trail, including the actor identity, the scope they were operating in, and what changed. Franchisees can filter their own audit log to see when and what head office touched. This transparency builds trust rather than eroding it.

Yes. It replaces both the franchise management layer and the operational system. Instead of a franchise management platform with weak operational capabilities, or a generic operational system that does not understand franchising, you get best-of-breed booking, billing, and membership with the franchise layer built in. MSF calculation, compliance tracking, network dashboards, and multi-level permissions are native to the platform.

Shared database with logical tenant isolation through the Franchisor/Franchisee/Site ownership chain. Every entity is scoped to its position in this chain, and the permissions layer enforces visibility boundaries at the API level. No physical database separation is needed, and there is no performance penalty at scale. Adding a new franchisee or site is a configuration action, not an infrastructure change.

You receive a perpetual source code licence, the same as all other modules. You own all project-specific code outright, and you hold a perpetual licence to the underlying accelerator components. You can choose to have Talk Think Do provide ongoing support, or you can self-support with your own team. There is no lock-in.