24/7 support, powered by two complementary teams.
We partner with Just After Midnight to provide clients with truly round-the-clock application support. TTD brings deep technical ownership of every system we build and maintain. JAM brings global 24/7 coverage and operational expertise. Together, clients get a joined-up support service that neither partner could deliver as effectively alone.
24/7
coverage across all time zones
4
shared clients supported together
P1–P4
incident priority tiers covered
Global
support teams across multiple regions
Global 24/7 support specialists.
Just After Midnight are specialists in out-of-hours and around-the-clock managed support, with teams distributed globally to ensure expert coverage is always available, regardless of when an incident occurs. Their model is built around the reality that line-of-business applications run continuously, even when the teams who built them do not.
Where many support providers offer generalised coverage, JAM's teams are trained to work closely with the primary delivery partner for each client, ensuring they understand the context, architecture, and operational requirements of the specific systems they are supporting. That close working relationship is central to the quality of service clients receive.
Talk Think Do has worked with Just After Midnight across multiple client engagements spanning education, government, transport, and sport and fitness. In every case the partnership has been built around a shared commitment to keeping critical systems running and to resolving issues quickly when they occur.
JAM support coverage includes
- Out-of-hours and overnight incident response
- Weekend and public holiday coverage
- Global time zone distribution for follow-the-sun support
- Tiered escalation from P1 critical to P4 low-priority
- Proactive monitoring and alerting
- Managed service offerings tailored to business requirements
justaftermidnight247.com
Learn more about Just After Midnight
Complementary expertise, seamless service.
The reason this partnership works is that TTD and JAM bring genuinely different and complementary capabilities. We are not duplicating each other; we are covering the ground the other cannot cover as effectively.
Talk Think Do builds and maintains the software. We wrote the code, designed the architecture, and understand every integration, dependency, and design decision in the systems we support. When something goes wrong in business hours, our engineers can diagnose and resolve it faster than any third party could, because they have the full context.
Just After Midnight provides what a UK-based daytime team cannot: continuous global coverage. Their teams are briefed thoroughly on each client's systems, escalation paths, and operational priorities, working from the runbooks and knowledge we provide to ensure that out-of-hours incidents are handled with the same rigour as in-hours ones.
For clients, the result is a support service that feels unified. One SLA, one point of accountability, with two expert teams working together behind it.
How the two teams divide responsibilities
Talk Think Do
- In-hours incident management and resolution
- Deep technical diagnosis and root cause analysis
- Enhancement delivery and platform evolution
- Runbook authoring and knowledge transfer to JAM
- Architecture, code ownership, and deployment
Just After Midnight
- Out-of-hours and overnight incident triage
- Weekend and public holiday coverage
- Escalation to TTD on-call for complex issues
- Proactive monitoring and first-response alerting
- Global time zone coverage
Where we work together.
These are some of the clients where TTD and Just After Midnight jointly deliver ongoing managed support.
Need support that never sleeps?
Whether your application runs a national infrastructure service, a 24-hour consumer platform, or a business-critical system with no tolerance for downtime, we can structure a support arrangement that gives you genuine round-the-clock coverage backed by the teams who know your software best.
or call 01202 375647