Third Space: Scaling Digital Ambitions with Strategic Technology Leadership
Third Space runs London’s premier luxury health clubs, offering a “training for life” experience to hundreds of thousands of members across a growing network. To support its expansion, the brand needed a unified technology strategy and robust programme governance to align multiple digital and operational initiatives.
The Challenge
With multiple streams of digital development, ranging from member services to facilities, HR, CRM, and IT security, Third Space sought clarity on their technical roadmap and integration needs. They also needed the right governance model to manage cross-functional delivery, and a sustainable way to scale while ensuring alignment across projects.
How We Helped
Talk Think Do was engaged to deliver a structured and scalable technical programme, including:
- IT Steering Committee governance to manage and prioritise initiatives across Member Services, CRM, HR, Facilities, Sales & Marketing, and more.
- Status updates and strategic oversight, enabling clear visibility and prioritisation across multiple parallel workstreams.
- Strategic tech review, including workshops across club operations and HQ, to shape a resilient and agile technology landscape and roadmap.
- Provision of an Interim CIO on a fractional, part-time basis for one year, ensuring strong technical leadership, risk management, and alignment of the technology strategy with business objectives.
- Programme management office (PMO) support to implement governance, track progress, and manage interdependencies.
Client Feedback
“Talk Think Do has provided us with a unique balance of strategic guidance, enhanced governance and ‘make it happen’ capabilities, which means we can scale our digital ambitions with confidence. The team are experienced, practical people who quickly cut to the important issues.”
- Colin Waggett, CEO, Third Space
What This Means For You
When digital ambition and growth collide with complexity, having strategic oversight and governance is key. Talk Think Do brings proven programme leadership, clarity of execution, and alignment across digital portfolios, so you can scale with confidence and control.
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