Managed Application Support
Your dev team left. Your vendor disappeared. We step in.
Whether you need back-up for your in-house team, full managed support for applications built by someone else, or specialist help with AI-built software, our UK-based team provides flexible, SLA-backed support that keeps your systems running and improving.
Comprehensive support for live applications
Every support engagement includes the services your live applications need to stay secure, performant, and continuously improving.
SLA-backed support tiers
Flexible support from business-hours cover to 24/7 managed services. Response times, resolution targets, and escalation paths are agreed upfront and calibrated quarterly to match your needs.
Proactive monitoring and alerting
Application Insights, Azure Monitor, and custom health checks give us real-time visibility. We catch performance degradation, errors, and security issues before they affect your users.
Bug fixes and security patches
Rapid response to defects and vulnerabilities. Dependency updates, framework patches, and security fixes are applied through tested CI/CD pipelines with zero-downtime deployments.
Performance optimisation
Ongoing analysis and tuning of application performance, database queries, and cloud resource utilisation. We reduce costs and improve user experience through continuous improvement.
Feature enhancements
Software should never stand still. We deliver incremental feature improvements alongside maintenance, keeping your application competitive and aligned with evolving business requirements.
Azure infrastructure management
We manage your Azure estate: scaling, cost optimisation, security configuration, backup verification, and disaster recovery testing. Your infrastructure stays healthy without draining your internal team.
Software rescue and ongoing support
Many organisations need professional support for applications built by other vendors, internal teams, or AI coding tools. Whether it is a full software rescue or ongoing managed support, we take over, assess, stabilise, and improve.
We support software we didn't build
Many organisations need support for applications built by someone else. A vendor disappeared, an internal team moved on, or a contractor delivered and left. We take over: assess the codebase, document what we find, and provide ongoing professional support.
Full source code access, no lock-in
You own your code and infrastructure. We document everything we do so you can move on if your needs change. We earn retention through quality, not contractual traps.
AI-augmented support
AI tools help our engineers understand unfamiliar codebases faster, diagnose issues more quickly, and generate fixes with higher confidence. This means faster resolution times and lower support costs for you.
UK-based permanent team
No offshoring, no rotating contractors. Your systems are supported by the same experienced engineers who took the time to understand them. Continuity matters when you are supporting live, business-critical software.
Managed support for every situation
Each engagement starts with understanding your specific circumstances. Here are the most common scenarios we help with.
Vibe Coding Rescue & Ongoing Support
You built something with AI tools and it works, mostly. We stabilise, harden, and provide ongoing professional support so you can focus on your business.
Learn more Technical assessmentMaintainability Review & Due Diligence
Before you acquire, invest in, or commit to maintaining a codebase, get an honest technical assessment of architecture, code quality, security, and long-term viability.
Learn more Team transitionInternal Systems Handover
When your in-house team moves on or cannot keep up, we step in. Smooth handover, knowledge capture, and ongoing support for the systems your business depends on.
Learn moreFrom discovery to ongoing support
We gather a deep understanding of your systems and requirements before taking on support. When you work with us, you gain a partner fully invested in your application's success.
Discovery & Assessment
We assess your application, infrastructure, and support requirements. AI tools help us analyse unfamiliar codebases quickly. You receive a proposal outlining support service outputs, SLA tiers, and costs.
Onboarding & Go Live
Knowledge transfer workshops, tool access, runbook creation, monitoring setup, and CI/CD pipeline validation. We become an extension of your team with full context on your systems.
Ongoing Support & Improvement
Monthly reports cover support volumes, SLA adherence, performance metrics, and recommendations. Quarterly reviews calibrate your support levels and identify improvement opportunities. Your application gets better over time, not just maintained.
Your extended support team
Our permanent, UK-based team takes the time to understand your application, your business, and your users.
Support Lead
Your primary contact for support coordination, SLA reporting, and escalation management.
Full-Stack Engineers
Fix defects, apply patches, implement enhancements, and optimise performance across your application stack.
DevOps Engineer
Manages CI/CD pipelines, infrastructure, monitoring, and deployment processes for your live systems.
QA Analyst
Validates fixes and enhancements with regression testing to ensure changes do not introduce new issues.
About Talk Think Do
Talk Think Do is a UK-based managed application support company founded by Matt Hammond and headquartered in Bournemouth, Dorset. We are a Microsoft Solutions Partner with ISO 27001 certification and Cyber Essentials Plus accreditation.
We support live applications built on Azure, .NET, React, and React Native, including systems we didn't originally build. Our clients include Livestock Information Services, CalMac Ferries, Explore Learning, Third Space, and government organisations who depend on their software running reliably.
AI-augmented support means our engineers understand unfamiliar codebases faster, diagnose issues more quickly, and resolve problems with higher confidence. This translates to faster response times and better outcomes for your live systems.
Frequently asked questions
How much does managed application support cost in the UK?
Support costs depend on the scope, SLA tier, and ticket cap agreed. Typical engagements range from £3,000-10,000 per month for standard support to £15,000+ for 24/7 managed services with larger teams. We provide a detailed proposal after the discovery assessment. See our pricing guide for more detail.
Can you support software built by another company?
Yes. This is one of our core differentiators. We regularly take over applications built by other vendors, internal teams, or contractors who are no longer available. We assess the codebase, document what we find, set up proper monitoring and CI/CD, and provide ongoing professional support.
What SLAs do you offer?
We offer flexible SLA tiers from business-hours cover to 24/7 managed services. Response times, resolution targets, escalation paths, and ticket caps are agreed upfront and calibrated quarterly. For round-the-clock coverage, we partner with Just After Midnight for out-of-hours support.
Do you offer 24/7 out-of-hours support?
Yes. In-hours support is delivered directly by Talk Think Do's UK-based engineering team. For clients who need round-the-clock coverage, we partner with Just After Midnight, a specialist 24/7 managed support provider. Together, we provide seamless coverage: Talk Think Do engineers handle the technical ownership and in-hours incidents, while Just After Midnight manages out-of-hours monitoring, triage, and escalation. You get a single, joined-up support service with no handover gaps.
Can you rescue a failing software project?
Yes. Software rescue and project recovery are common reasons organisations contact us. Whether a vendor has disappeared, a project has stalled, or an AI-built prototype needs production hardening, we assess the situation, stabilise what exists, and provide a clear path forward. Our maintainability review is often the first step.
Don't let your applications fall behind
Whether you need support for software you built, software someone else built, or software AI built, we step in, stabilise, and keep things running.
Book a free consultationor call 01202 375647