Capturing opportunities for digital change at Transport for London

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Transport for London (TfL) is responsible for managing the transport system in London, including the London Underground, buses, taxis and TfL Rail. Talk Think Do helped TfL embrace digital transformation by streamlining its app-building programme.

The Problem

The TfL Mobile Programme was established to encourage digital transformation within Transport for London. The aim was to help TfL identify new or existing areas of the business where mobile apps could improve efficiencies, enhance the working life of staff and deliver better customer experiences.

The Solution

The backlog was caused because the programme was struggling to deliver applications that required integration with backend systems, and it was often blocked by existing IT governance processes.

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Talk Think Do provided a solution architect to work within a discovery team at Transport for London. The job of the discovery team was to rapidly assess opportunities. To do this, we produced costed solution designs quickly and accurately, so that decision makers were fully informed.

If the discovery phase recommended a ‘build’ option, we then played a crucial role working alongside Microsoft Cloud Solution Architects to design the backend systems for the new mobile apps.

We also provided architectural assurance for suppliers providing iOS application development.

Throughout each new app build, we worked with IT enterprise architecture, security governance and IT change control to understand their concerns and deliver solutions that worked for all parties involved. This way, there would be no obstructions to getting these apps up and running for Transport for London staff and customers.

The Results

Talk Think Do helped to transform how the TfL Mobile Programme worked. We played a pivotal role in the discovery phase, streamlining processes from identifying opportunities to working out what building a new app would look like and cost. We then worked to build these new solutions.

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Capturing opportunities for digital change at Transport for London Transport for London (TfL) is responsible for managing the transport system in London, including the London Underground, buses, taxis and TfL Rail. Talk Think Do helped TfL embrace digital transformation by streamlining its app-building programme. The Problem The TfL Mobile Programme was established to encourage digital…

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